Notifications & follow-up

The three notification triggers

Redline has three automated notification triggers. Nothing else is sent automatically in the current version.

ID	Trigger	Recipients	Purpose
N1	ECO status changes to Released	All action owners across all departments	Inform and assign — “you have an action”
N2	Action remains Open 48 hours after N1	Action owner only	Reminder — “you haven’t acknowledged yet”
N3	Due date passes with action not Done	Action owner + engineering manager	Escalation — “this is overdue”

What the N1 email contains

The ECO published email is designed to be fully actionable without logging in to Redline:

• ECO reference, title, and phase-in date — always above the fold
• Affected items table — filtered to items relevant to the recipient’s department only
• Numbered action list — one line per action with verb, ERP reference, quantity, and due date
• Response buttons — Acknowledge, Mark as In Progress, Open Redline

Each response button calls a secure signed endpoint. Clicking it updates the action status in Redline without requiring the recipient to log in.

How response buttons work

Recipient clicks	Action status becomes	Next trigger
Acknowledge	Open → Acknowledged	48h reminder clock resets
Mark as In Progress	Open → In Progress	No trigger until due date
(no response after 48h)	Remains Open	N2 reminder sent
(due date passes, not Done)	Any non-Done	N3 escalation sent

Escalation path

Level	When	Recipients
Level 1 — Day 0	ECO released	Action owner only
Level 2 — Day 2 (configurable)	Action still Open or Acknowledged and overdue	Owner + department manager
Level 3 — Day 5 (configurable)	Action still not Done	Owner + department manager + engineering manager

The escalation thresholds (days for L2 and L3) are configurable per tenant in Settings → Notifications.